Years of care-free booking of dozens (at least) of flights with AA without problem and they decide to "improve" their website to make it "easier" for us to book on-line. Boy, have they made a huge pig's arse of the revamp.
Last time we booked we continually got kicked off while trying to pay- and that took several anxious days before that problem got addressed. Next we have lost two years worth of history, which while not a problem is a pain as we cannot recover any previous details.
And now, we face further concern in that we can no longer enter a UK postal code. Half a dozen frustrating attempts to sort out our trip to Cambodia and we kept being denied as the code was "invalid". In the end we had to enter 123456 which it liked but it took hours to re-enter each and every personal detail until we gt lucky.
The worst of it is that you can't even send them an email to point out the problem- they always ignore you.
Very poor and needs addressing sharpish.
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